Championing Contingent Workforce Suppliers

When choosing a managed service provider (MSP), you are selecting a partner to serve as an extension of your organization with current and future supplier partners. Therefore, it is critical that you consider the MSP’s relationship with its supply chain and how that will impact your access to talent and ability to get work done.

By nurturing, advising and training a supplier network, an MSP can ensure strong, long-lasting relationships that promote transparency, open communication and support wide access to the best resources at the right cost. By building and continually investing in a robust Supplier Advocacy Network, AGS Managed Services (AGS) stands apart as an industry leader able to meet the evolving needs of clients worldwide with flexible solutions and access to top talent.

Quality Over Quantity

When evaluating suppliers, prioritizing quality work from reliable people is more valuable than simply having a large number of suppliers. To that end, we are consistently optimizing our supply chain. By utilizing supplier scorecards, client surveys, and a comprehensive analysis of operational excellence and performance history, we are able to assess whether the supplier delivers top-tier talent, operates with efficiency and consistently fulfills client objectives.

Regular analysis also gives us a chance to learn where suppliers could benefit from our guidance, support or additional training. We are not just partnering with our suppliers; we are mentoring them, advocating for them and openly communicating with them to gather their feedback to learn what they need to be successful.

By implementing these procedures and establishing a system that fosters supplier support, AGS has achieved notable industry-leading success, including:

• 3,000+ suppliers globally
• 99% successful supplier engagement
• +71 Best-in-class supplier Net Promotor Score (NPS) scores

The AGS Approach

AGS built its Supplier Advocacy Network as a strategic initiative to strengthen relationships with contingent workforce suppliers and create a more collaborative, high-performing supply chain. We believe, by fostering an ecosystem that rewards performance, promotes inclusion and drives continuous improvement that ultimately benefits clients, suppliers and the broader workforce industry.

We thoroughly analyze each supplier and align them within our Supplier Advocacy Network to the initiative(s) that best match their current presence and desired future-state growth goals.

SupplySphere

SupplySphere is a program that all suppliers can join to gain insights into how to support an MSP. These companies benefit from quarterly meetings, a capability profile, suppliers’ newsletter and focus groups.

Spotlight 360

Spotlight 360 is a curated group of niche suppliers that offer high-value capabilities and unique expertise to drive immediate impact for clients. AGS provides benefits to these companies that support ongoing growth opportunities.

Strategic Partners

Strategic Partners are the top-tier suppliers who earn their membership into this program based on past success and outstanding scores in activity, partnership and quality. Suppliers in this program benefit from quarterly town hall meetings, an in-person strategic supplier event, marketplace recognition, first choice of supplier opportunities and access to the Supplier Insights Portal with AGS’ Acumen® Intelligent Workforce Platform.

Partner Hub

The Partner Hub features specialized partners that deliver enterprise-level solutions that drive innovation, scalability and long-term client success. An exclusive collaborative program that tailors solutions and provides a deeper engagement to drive desired outcomes.

Elevating Contingent Workforce Suppliers Yields Measurable Success

Creating a process that supports suppliers and guides them toward further growth is not only advantageous to suppliers, but also the clients they support. When you have a partner that you can trust, you can work more efficiently, reduce costs and provide a service to your client that yields positive results. By effectively managing the supply chain, our clients are assured timely access to high-quality talent within budget, thereby supporting the achievement of their objectives.