Erica, an executive for AGS’ Service Excellence team, has served in a variety of recruitment and operations roles during her more than 16 years with the company. In her current position, Erica supports our internal client delivery teams and focuses on providing MSP clients with growth and evolution opportunities. Erica has a passion for educating AGS clients on direct sourcing; enhancements of insights and analytics through our Brightfield partnership; and overall program adoption and growth.
