Talent acquisition: Onboard or risk man overboard
Are you onboarding effectively?In many organizations, the onboarding process has significant room for improvement. Our research shows that when asked if they are ready for a new hire's first day, just 56% of hiring managers felt this was always the case. This is a surprisingly low figure, but the percentage dropped even further to 37% when recruiters and candidates themselves were asked the same question.
This isn't the only evidence of a disconnect between hiring managers' perceptions of the onboarding process and those of recruiters and candidates. Some 85% of hiring managers said new hires are always fully introduced to their colleagues, but just 68% of recruiters and 40% of candidates agreed. Furthermore, only 44% of candidates said they were given tours of their new company within their first week, despite 72% of recruiters and 78% of hiring managers claiming this is the case.
Improving the candidate experienceIt's clear that in many organizations, the onboarding process is not delivering the necessary level of candidate experience. This has potentially serious implications, ranging from longer time-to-productivity to increased attrition due to new hires failing to settle.
- Share company culture through rich media and messaging.
- Create connections between hiring managers and new recruits before day one.
- Create checklists and workflows to ensure paperwork is completed on time.
- Provide detailed map and calendar invites for day one instructions.
- Ensure consistency in your onboarding process.
For another client, an online brokerage firm, access to enhanced onboarding support helped the organization to reduce its average time-to-fill from 110 days to just 62 days, successfully maintaining this throughout the following year. In addition, feedback gathered via new hire satisfaction surveys placed candidate satisfaction at 95% or above after an RPO implementation, highlighting the benefits for both recruiters and talent alike.
Onboard or risk man overboardWhat are the benefits of an effective onboarding process? According to our research, even small things such as hiring managers being ready for a new hire’s first day, introducing the candidate to their colleagues and giving them a full tour of the premises can boost candidate satisfaction by an average of 38%. Some of the common techniques employed by best-in-class organizations include:
- A structured onboarding process with clear ownership of responsibilities.
- 30, 60 and 90-day plans for new hires that are developed at the job description stage.
- Sponsored social activities, such as welcome letters and lunches, to encourage integration.
- Collecting visible onboarding feedback early in the process to identify areas for improvement.
- Leadership recognition and rewards for those that help in the onboarding process.