What are the latest technology trends in RPO?
Recruitment Process Outsourcing (RPO) has flourished across the globe in recent years.
In the US, the approach has become increasingly popular and, as turnover increases at many companies and managers turn to temporary staff, it is likely to be adopted by even more firms in the future.
With the introduction of big data and other digital innovations in recent years, the market should prepare for more advanced technologies to be used in the near future.
In the past, RPO specialists were focused on finding ways to incorporate technological trends into their recruitment processes, but now there are so many options available that organizations are spoilt for choice.
New metrics for RPO specialists
Metrics are arguably the most important technology feature for organizations in the RPO industry.
Without them, it is impossible for staff to make tangible improvements to their service but, with them, businesses are able to constantly develop their processes and reach new targets.
There are a number of important metrics that need to be factored in when assessing the effectiveness of RPO. Arguably the most important of these is time. If you can provide organizations with successful staff in a relatively fast time, then you are going to be more appealing to other companies in the market. Metrics that can be assessed include time-to-fill and the time it takes to reach full productivity.
On the other hand, RPO should not be rushed. If it takes time to find the right talent, do not worry. Even if you take your time to develop a great service, your brand will establish a reputation as an efficient service provider.
How can technology help to assess time?
There are a number of applications available that allow project managers to record the amount of time they spend on a certain task.
Both online and offline software allow employees to identify the amount of time it takes to complete a hire. If it seems that the process has taken longer than expected, you can pinpoint what caused the issue, note it down and make sure it is addressed in your next project.
Additionally, technology allows much easier planning and collaboration with clients. Rather than sending applications back and forth, two parties can edit a document in collaboration and reach deadlines more quickly and effectively.
The introduction of videoconferencing programs such as Skype and Google Hangouts also make it easier for companies to interview candidates in-person and gain a solid understanding of their personality and aspirations.
This can save a significant amount of time, effort and money that would otherwise be spent on travel. It can also allow RPOs to interview a higher number of people and improve their chances of hiring the right individual.
However, every element of an RPO process should be analyzed and, if it turns out that video interviews are not proving to be effective, you should return to the in-person approach.